Latest Q & A
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The limitations of VoIP
I’m setting up a small office phone system and I'm realising the limitations of VoIP. I have an office and an assistant. My assistant picks up all calls and announces who is on the phone. Usually, I want him on the phone with me (to take notes, be aware of what's going on, etc.). What I realise is that with VoIP, if he wants to be on the call with me, he has to conference me in. Then all other incoming calls go straight to voicemail. If it were an analog phone, and we had two lines, we would both be on line one, leaving line two free for incoming calls. So, is there a way my assistant can be on the VoIP phone with me and still be able to see other incoming calls?
Choosing an Internet solutions provider
There are so many providers of internet solutions for small businesses that I'm finding it hard to decide who to choose. What should I be looking for when trying to get a good deal on combined broadband, email and telephone packages?
Getting your business online
I would like to start a business on the internet. Can you tell me what I should do as a first step?
Advantages of a virtual office
Do we need a virtual office if we run a mobile business? What are the benefits of having virtual office addresses? What we would have to do to run the business from home only? Are there some legal issues?
Registering your company and domain name
If I register a company should I also choose a domain name?
Telecoms infrastructure for small businesses
As a small business where can I go to get help with my telecoms infrastructure, i.e. engineering support?
Setting up e-commerce though a website
I have built a website that shows details of products that I would like to be available for sale, how do I go about setting the site up as a transactional site, and what key elements do I need to add?
Website optimisation and its benefits
What is website optimisation and why is it important for online businesses?
Using computers to send faxes
How do I go about using my computer for faxing purposes?
Precautions to take when using email
We’ve started to use e-mail and wondered if there are any special precautions we need to take.
What use is email
What use is email?
