RSS

Q: I am looking for costumer relationship management (CRM) software. All I need is something to stay in touch with customers. Can you recommend the simplest loyalty software?

May 22 2009

Answered by: Chris Lindsay     Ask a question

CRM is no longer just an option for businesses. It is becoming a fundamental component for any enterprise, especially during the current economic period when customer retention is vital. The use of CRM enables a business to attract more prospects, manage customers, close more sales and retain clientele for longer.
 
There are a number of CRM applications and software packages available for small businesses. These include web-based or hosted CRM software, conventional Windows-based software, such as Microsoft Outlook, and open source CRM applications.
 
Online CRM solutions have a number of benefits, including rapid implementation, ongoing accessibility, lower cost of entry and total ownership and, importantly for small businesses, automatic upgrades to a CRM solution.
 

 
Comments [1]
Comment by Mark Kemp
Friday 22nd May 2009

Hi there Chris. You hit the nail on the head with your description of what CRM can do for a business but I think you missed a trick by suggesting an open source CRM application. Yes there are a few open source solutions that are good and they don't cost much but what would benefit the business more is an ongoing support partnership with a software vendor who has experience in implementing CRM, understands the clients needs and can recommend the right solution based on their business objectives. A vendor can also offer a ton of advice on maximising the CRM solution and all good vendors should be able to support a client 24/7. To answer the question about recommending the simplest loyalty software then you cant go wrong with ACT by Sage, GoldMine by FrontRange or if you simply want the best, then Microsoft Dynamics CRM Hosted is available for a little as £35 per user per month.


Report this comment

Do you want to increase revenue, save time and accelerate out of the downturn in 2010?

You are not alone if your resources have been scaled back and staff and business systems are feeling the strain. However, did you know that over 760,000 UK companies are harnessing the power and support of Sage to make a difference in their businesses? Download the free Sage Accelerate out of the Downturn whitepaper.

Pixmania-Pro

Europe's number one B2B electronics website. We offer a Dropshipping service for digital cameras, TV's, ipods, laptops, games consoles and much more. We stock over 25,000 products and give you the chance to sell our products without having to hold any stock. Click here.

FREE line installation and setup worth over £140

Over 120,000 small businesses have joined XLN. Now is the time to switch and sign up to one of our Total Business packages before June and get free installation and setup. Total Business gives you business broadband, line rental and unlimited calls to UK numbers form £24.95 pm. Call 0800 987 5808 or click here to arrange a call back & discuss your options.

Would you hire someone over 60?





Site map

« Expand to view
Powered by Wide Area: Content Management for Publishers