smallbusiness.co.uk: Helping your business think big

Three small businesses discuss the thinking behind the look, feel and functionality of their websites and how it relates to their overall branding.

Mark Rogowski, founder of online cake shop Plwmp

We wanted a clear, crisp site with close-up pictures of the products and not too much clutter, which we felt could be offputting to users. But we also wanted the website to be fun, so we chose lots of bright colours.

In terms of search engine optimisation (SEO), it’s really important to get the pages technically correct – that way the Google and Yahoo spiders will pick you up. We’ve spent a lot of time ensuring the right search terms are embodied in the main pages.

We use an online facility for payment, but also have an option that allows you to pay on delivery. We didn’t want to put anyone off who was concerned about online security.

Tabitha Potts, founder of eco store Mimimyne

As we are a green business, we wanted to get that message across in the website’s branding. Our apple motif was chosen as something that encapsulated our ethos, as well as being fun and for kids. We’ve also got lots of animation on the site and games people can play to make it interactive.

The site’s blog has been really useful. Having regular content is great for SEO and it’s also a good way to stay in contact with people and to network.

There’s an option to pay with Pay Pal, World Pay or just through customers typing their details in. Although Pay Pal does take a higher cut from us, it’s useful as it’s so convenient for customers.

Gavin Littlejohn, co-founder of personal finance management site Money Dashboard

Our website has gone through various designs to match each stage the company has been at. When we were looking for investors, it was geared towards getting that audience on board. Back then we included a lot of information regarding consumer feedback, market research and news updates about who had joined and the investment we had raised.

Now we are approaching the launch stage we’re making it more consumer-oriented. As people are concerned about security, we’ve emphasised our in-built fraud prevention software. We’ve made it as user-friendly as possible, emphasising that this is a free product. The timing could not have been sweeter for us as everyone is so concerned about managing their finances at the moment.

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