Latest Communications Questions & Answers
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What tech for remote employees?
With the Olympics coming up, I am planning to allow my employees to work remotely. What technology will I need to make this possible?
Slow internet speeds
Access to the internet from our office is really slow and the general computer network is also poor. Can you suggest how we can improve on this?
Advantages of wireless technology
People keep telling me wireless is the next big thing, but I work from a small office. Are there any other advantages of having wireless devices or is it just so that your office looks tidy – i.e. not covered in cables?
The difference between wireless and WiMax
What is the difference between normal wireless and WiMax? Or is it the same product labelled differently?
The advantages of computer networking
We now have four computers in our office. People tell me it’s worth networking them together, but I don’t really see the need. Can you go through the advantages of doing so - can’t we just email documents to each other seeing as it’s free?
Are faxes outdated?
I’m just setting up my office, is it still worth buying a fax machine? Do people still use faxes or are there better technologies out there?
Employees and instant messaging
Do you think using instant messaging between employees is a good idea? What are the benefits and drawbacks?
Wireless and its benefits
Why is everyone harping on about wireless? What has everyone got against wires anyway?
Coping with cold callers
I get an awful lot of unsolicited sales calls at my office and I feel that is slowing me and the business down. Is there any way of stopping this or at least some way of screening calls?
Quality of mobile phone calls
What affects the quality of a mobile phone call? We have several sales people on the road with mobiles and I wondered whether the provider or the phone itself is most affecting the poor quality of reception we’re getting?
The limitations of VoIP
I’m setting up a small office phone system and I'm realising the limitations of VoIP. I have an office and an assistant. My assistant picks up all calls and announces who is on the phone. Usually, I want him on the phone with me (to take notes, be aware of what's going on, etc.). What I realise is that with VoIP, if he wants to be on the call with me, he has to conference me in. Then all other incoming calls go straight to voicemail. If it were an analog phone, and we had two lines, we would both be on line one, leaving line two free for incoming calls. So, is there a way my assistant can be on the VoIP phone with me and still be able to see other incoming calls?
Telecoms infrastructure for small businesses
As a small business where can I go to get help with my telecoms infrastructure, i.e. engineering support?
Choosing the right mobile phone provider
I now make most of my business calls when I’m on the move on my mobile phone. Are there any comparison sites with information about phone providers with deals for small businesses?
Freephone numbers for business
How can you use 0800 phone numbers to benefit your business?
Using computers to send faxes
How do I go about using my computer for faxing purposes?
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