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This section of the Business Link government site offers advice on how to develop a successful business-customer relationship.
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You've probably noticed smallbusiness.co.uk has a brand new look. You can personalise the homepage to suit your needs and there's lots of new content including video, blogs and the small business resource centre.
We're interested to know what you think about the new small business site, so we'd like you to take this opportunity to have your say. All entrants will be entered into our free prize draw to win a bottle of champagne provided by our partners at Laithwaites! Enter here
A cautious attitude towards the future among small business owners should help prevent recession, according to the Institute of Chartered Accountants for England and Wales (ICAEW).
Entrepreneurs are cynical about the benefits the 2012 Olympic Games, with only one in ten believing the event will be a boost to their business, a poll finds.
Marketing a firm as a family business can help increase sales, a new study finds.
More than half of private sector businesses believe SME suppliers are less competitive than their larger counterparts, according to new research from BT Business and Cisco.
Slower sales figures from June showed that the increased spending levels in May were a 'start-of-summer blip', according to the British Retail Consortium (BRC).
A new report from the Confederation of British Industry (CBI) has highlighted that IT has a range of benefits for British businesses.
Specialisation may cause small businesses to suffer in the event of a recession, the Confederation of British Industry (CBI) is warning.
Specialisation may cause small businesses to suffer in the event of a recession, the Confederation of British Industry (CBI) is warning.
The British Chambers of Commerce (BCC) has claimed that the UK is in "serious risk" of a recession in the upcoming months.
Innovation is essential for service sector small businesses to survive in times of economic delivery, according to the Confederation of British Industry (CBI).
Asking customers what they want from a business can be 'very beneficial' for entrepreneurs who would like to improve their firm's performance, a consultant claims.
The customer is always right, apparently. So it follows that listening to your customers and finding out exactly what they want is a sure-fire way of improving your product or service and consequently boosting revenue. But sadly, it is not usually that simple.
Loyal customers can sustain your business by consistently returning and buying your product or service. But you cannot create loyalty without putting in the groundwork. This is why it’s crucial to establish a customer relationship management (CRM) system to help you identify who your most loyal clients are, why they keep coming back and how to enhance their overall customer experience.
Nobody likes disappointed customers, but if your business handles complaints well you could find an angry one becomes a loyal advocate of your business. Alex Tomlin explains how
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28th November, Olympia, London
6th September, Best Western Country Hotel, Caerphilly
24th September, Hilton, Park Lane, London
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