Latest Sales and customer loyalty Questions & Answers
This is my first Christmas as a retailer. How should I prepare?
This is my first Christmas as a retailer. How should I prepare?
Which type of CRM system to buy
I have been advised that you can make more money from looking after existing clients, than finding new ones. My adviser tells me that to do that properly, I need a hosted solution, which integrates telecoms and a CRM database. Is that advice to be followed?
Coping with sales peaks and troughs
How do you cope with peaks and troughs in sales? Is there any way to maintain cash flow during the quiet times, so you have enough money to complete orders when they start coming in?
Setting prices and VAT
I am setting up as a personal trainer and want to set my prices competitively, but am concerned how this will be affected once I am liable for VAT. How do I build this in without having to raise my prices once I am liable?
Find the most profitable customers
How do I find the customers that are going to generate the most profit and how do go about getting more of the same kind on board?
Sales and marketing defined
What’s the difference between sales and marketing, doesn’t it boil down to the same thing?
Managing stock levels
I am in the process of setting up a kids clothes and toy shop and don't know how much stock to purchase. Is there any advice available on managing levels of stock? Any tips?
Punching above your weight
As a small business, how do I make it look as though I am experienced and successful to my customers, even although I have only just started up? If they think I am new to the business, I’m likely to get fewer customers.
Complaints procedure
What should I do if a customer complains about our product?
Viability of wirleless network in coffee shop
Various hospitality businesses have free wireless on their premises - how easy is this to achieve and what are the costs?
CRM software
I am looking for costumer relationship management (CRM) software. All I need is something to stay in touch with customers. Can you recommend the simplest loyalty software?
How do I decide on the right CRM system?
How do I choose the right CRM system for my small business?
How to forecast sales
I see everywhere that when writing a business plan, one should forecast sales. How do you do that if you haven't started yet?
