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71 per cent of UK businesses want to improve their presence on social networking sites in 2011

UK businesses to improve online presence 

Some 71 per cent of UK businesses want to improve their presence on social networking sites in 2011, although only one quarter are making it a business priority this year.

Poor customer service sees consumers boycott businesses

Consumers boycott companies after poor service

Companies that offer poor service are being hit by boycotts and damage to their reputation, a survey reveals.

The severe weather in the run-up to Christmas forced nearly one quarter, or 24 per cent, of businesses to close

Businesses bear brunt of the big freeze

Unpredictable weather combined with the increase in fuel duty will put ‘a strain on already hard-hit small firms’ during the next few weeks, according to John Walker, chairman of the Federation of Small Businesses (FSB).

More consumers have opted for the convenience of online shopping this past Christmas

SMEs report healthy increases in online orders

Small and medium-sized businesses (SMEs) selling online report a 12 per cent increase in revenue in the fourth quarter of 2010.

Most retailers don't generate revenue from their websites

Retailers need to up their e-commerce game

The majority of retailers do not generate any turnover from their websites, research finds.

Businesses plan to spend more on marketing in 2011

SMEs to boost marketing in 2011

Businesses are looking to ramp up their marketing spend in the new year, research finds.

The signs are there for a prosperous 2011

Two-thirds of SMEs optimistic about 2011

The UK’s small business sector is set to enter 2011 in a buoyant and confident mood.

Almost three quarters of Britons have experienced bad customer service five times or more in the last year

Poor customer service blighting SMEs

UK businesses are losing out on valuable customers due to poor customer service.

Trade confidence is on the rise

Trade confidence hits eight month high

Businesses feel the year ahead could be a prosperous one, research finds.

Many will wait till Christmas Day itself to buy presents

Shoppers cut it fine with present buying

An estimated seven million people in the UK will wait until Christmas Day to buy presents, research finds.

Many businesses are aiming for international markets next year

SMEs look to go international in 2011

Many small businesses are setting their sights on trading abroad for the first time next year, research finds.

Despite positive industry projections, only one in five businesses are expecting good Christmas sales

Christmas may not be as rosy as expected for SMEs

Only one in five small businesses are expecting good sales this Christmas, according to a survey.

Credit card spending could mean a Christmas boost for retailers

More good cheer for retailers

Increased credit card spending in October has boosted hopes that this Christmas will see more money spent by consumers than was the case in 2009.

British SMEs are missing the opportunity to compete in the global marketplace

SMEs must look beyond domestic shores

British businesses are missing the opportunity to compete in the global marketplace, research finds.

Manufacturers hope to ramp up production in the coming months

Manufacturers look forward to growth

Smaller manufacturers hope to ramp up production in the next three months as domestic demand is expected to strengthen.

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