smallbusiness.co.uk: Helping your business think big

A promising venture

Previously, we’ve looked at the reasons why many describe the...
Have your say »

RSS

'Instant response' expected from businesses

Jun 18 2008

Businesses are now expected to provide an 'instant response to absolutely everything'

Businesses are now expected to provide an 'instant response to absolutely everything', a copywriter believes.

Matthew Beaumont, author of The Novel of Liars, Lunch and Lost Knickers - a book consisting entirely of emails, says that the instantaneous nature of the internet means that people have higher expectations for customer service.

He explains: 'Everything is on the internet and it has got faster and faster as a means of communication and as a means of getting information.'

Because things can be purchased straight away, people think that businesses are able to respond to enquiries immediately, Beaumont adds.

Comments

There are currently no comments on this article

Misco Offers for small businesses

At Misco, we understand the constraints faced by small businesses. This is why, we’ve built a team of specialists readily available to share with you their expertise and work with you to find tailored IT solutions fitted to your business requirements. View our offers or call our team of experts today on freephone 0808 181 7582 or by email smallbiz@misco.co.uk.

FREE Legal, Financial, Accountancy & HR Help

Aska Professional understands the challenges faced by small businesses. That’s why we provide instant access to professional advice and legal templates. FREE access to Solicitors, Accountants, Financial Advisors & HR Specialists. Ask our experts a question and get a personal response within 60 minutes. Sign up now to ask a question - FREE.

Barclays Business Start Up Account

Get everything you'd expect from a Barclays Business account…Free business banking for up to 2 years (Ts&Cs apply). Free day-to-day support from our Barclays Business Team by phone 24/7 and Mobile Banking, manage your account quickly and easily from a web-enabled phone. Apply online.

Polls

Latest News

Quarterly manufacturing performance was gloomy

Manufacturing output slumps on the quarter

Sentiment among the UK’s small and medium-sized manufacturers fell for the third quarter running in the three months to January, finds research.

Retailers 'trying to absorb crunch costs'

British retails are "doing their best" to avoid passing on the increased costs due to rising prices, according to the British Retail Consortium (BRC).

Manufacturing 'kick-starts back into life'

The UK manufacturing sector started 2012 on a positive footing with a key sector index rising to an eight-month high.

Glimmer of hope for sales in 2012

Consumer confidence in the UK rose in January.

Retail suffers in 2011

Retail sales fell in the year to January despite modest growth last month, finds the Confederation of British Industry.

SMEs hit by bad weather

Heavy snowfall has again taken small businesses in the UK by surprise.

UK trade deficit expands

The UK trade deficit in goods and services widened to £2.6 billion in November 2011, from a revised £1.9 billion in October, according to Office of National Statistics figures.

Businesses cold on Olympic legacy

The majority of small companies believe the London 2012 Olympic Games will not benefit their business in the long term, research finds.

Good news for services sector

The UK’s services sector expanded at its fastest rate since July, research finds.

Consumer caution worries businesses

Three quarters of small companies are concerned that cautious consumer spending this Christmas will negatively impact their business.

SMEs expect a productive 2012

More than four fifths of small and medium-sized enterprises in the UK believe that next year will be just as prosperous or even better than 2011.

Guides & Tips

Opening up your business to global trade

Either finding suppliers or selling your products abroad is very important for a successful and thriving company.

Pay per Click Advertising for Small Businesses in 2011

It's been quite awhile since we last looked at Pay per Click (commonly shortened to PPC) advertising on search engines, and while the basics remain the same, there have been some important changes since that last article and there is also a major market-changing event in the pipeline to which you should be alerted.

Taking the business abroad can open up many new opportunities

Doing business abroad

SmallBusiness.co.uk investigates the steps to take when considering expansion into foreign markets.

Don't Miss

Searching for sales

Simon Campbell set up online marketing service The Sandpit less than six months ago, but is projecting £1 million in sales for its first year of trading.

David Strang is flying high with his boomerangs

Big returns

David Strang’s boomerang and toy company Wicked Vision has soared since he first launched it ten years ago.

Keep your customers coming back for more

Retaining customers

Keeping customers coming back for more isn't always easy. Here are ten top tips on how to retain a loyal consumer base.

Store

FT Guide to Personal Tax

The FT Guide to Personal Tax is published by Pearson Education. Written by Sara Williams, CEO of Vitesse Media Plc and John Bloxham, this unique guide gives step-by-step advice to completing your tax return as well as over 230 tax-saving tips.

Growth Company Investor

Growth Company Investor is widely recognised as the leading magazine for investors interested in AIM and smallcap companies. Published 10 times per year, and brought to you by an award-winning analyst team, it offers subscribers unrivalled insight into high-potential smaller companies. Subscribe today with a 50% discount in your first year.

FT Guide to Business Start Up

The FT Guide to Business Start Up 2012, published by Pearson Education, is written by Sara Williams, CEO of Vitesse Media Plc. This unique guide has sold over two million copies. It offers practical advice about starting and running your own business.