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Q: I am having trouble with companies not adhering to the 30-day payment terms. Some are not paying after three months even with constant phone calls. Is there anything I can do to make sure they pay on time? For example, penalties for late payment.

Feb 04 2010

Answered by: Clive Lewis     Ask a question

The Better Payment Practice Campaign website contains some useful information on credit management and getting bills paid on time. The site includes reference to the Late Payment of Commercial Debt (Interest) Act 1998, which gives businesses an entitlement to charge interest on overdue invoices. For contracts dated on or after 7 August 2002, the late payment interest rate is 8 per cent plus the reference rate. The current reference rate for the period 1 January 2010 to 30 June 2010 is 0.5 per cent. So the rate of interest chargeable on overdue debts is 8.5 per cent (8 per cent  plus 0.5 per cent). The reference rate is recalculated every six months so you need to be aware when the invoice was raised, how long it is overdue (the Act assumes a normal payment period is 30 days) and the rate of interest chargeable for the period it is overdue. You will find the details in the section Calculate what you are owed in interest due to Late Payment.

In many cases simply threatening to charge interest is sufficient to get a dialogue between customer and supplier over the terms of payment. However, sometimes customers react badly to the threat of an interest charge so it is wise to tread carefully. It is best to raise the issue of your payment terms before accepting a customer’s order and to come to an agreement. Similarly, it is advisable to include the fact that you will charge interest on overdue debts in your terms and condition of trade.

 
Comments [1]
Comment by Sean Stevens
Thursday 29th April 2010

As mentioned if you want to charge interest make sure it is in your original agreements otherwise you will have issues enforcing it. You will also find that relationships disappear quickly if you go down this route, so make sure that it is a customer you have no desire to keep. Even late paying customers can be profitable and this should be the main concern. You may need to look at the way you are chasing for payment and ask yourself some difficult questions: 1. Is it a job that you can do? Not everyone is cut out for it and it can become to personal to be direct, after all, you don't want to lose a customer. 2. Are you asking the right questions? You need to get a good mix of direct, open and closed questions so that you can steer the conversation down a path you want it to go and to get the exact information required. 3. Is it a core part of your business to do the collections yourself? Many small businesses are run with everyone doing everything, however, if you take 3 hours a week chasing for payments is this making sense? Would you be able to do more for your business if you had those 3 hours to concentrate on selling? Would the extra sales more than cover the costs of outsourcing until you are able to hire someone to do the collecting permanently? Always happy to offer advice where I can on these issues. Sean Stevens Credit-Manager.Net www.creditmandotnet.co.uk


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