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Q: Why do you think training staff is an important process?

Nov 14 2007

Answered by: Marc Barber Ask a question

I don’t advocate training for its own sake. Training must be of good quality and should have the objective of preparing people for a situation. Good quality training builds confidence and skills, and in turn improves the quality of outputs and engenders loyalty and a sense of mutual respect as staff quickly realise that they have a future with a company that invests in ‘good quality’.

But, training takes many forms and doesn’t always have to take the obvious form of a ‘course or event’. The most basic form of training can be extremely effective. I believe that I have learned most from rolling up my sleeves and working with experienced people who were willing to pass on the benefit of their experience to me.

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