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Q: Is it reasonable to ask a franchisor to provide a full list of their franchisees and their contact details so you contact anyone on the list?

Oct 10 2007

Answered by: Élise Billy Ask a question

It is reasonable to ask, but not all franchisors will allow this. It can be for good reasons, such as a rotation system to make sure that each franchisee does not have to answer questions too often.

However, if you are refused a full list, you should always ask why, because there is the potential that unhappy franchisees are being hidden. It is normal to have at least a couple of unhappy franchisees in a network, just because of individual personalities and success rates, but you do need to find out if there is a widespread problem. It might be worth asking to see the financial results of the worst and best performing franchisees even if you can not speak to them.

Comments [2]

Comment by Franchise Information

Monday 14th January 2008

I would suggest that you do your own research and contact every single franchisee by email with a nice polite request for honest feedback. They will appreciate the position you are in. http://www.businessfranchiseinformation.com

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Comment by Wok2go Franchise

Wednesday 4th June 2008

At wok2go we provide all potential franchisees with contact details, as well as case studies. Our successful franchise model is based on our reputation of transparency and support. For more information go to http://www.wok2go.co.uk

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