smallbusiness.co.uk: Helping your business think big

in association with Abbey

Marketing covers many different areas – and is not just another name for advertising!

It is about understanding your customers and the market in which you operate better than anyone else. It’s about providing what your customers want at the right price, through accessible channels and promoting your business’ product or service.

Remember that it’s not all about attracting new customers either – you’ll also want to make sure you keep your existing customers happy so they’ll stay with you.

Set clear marketing objectives, plan, set budgets and stick to them. If you constantly monitor and evaluate, you’ll begin to get a picture of what works.

At some stage you’ll need to build awareness of your product or service through good PR or advertising. You may want to think about advertising through the internet or producing some literature or sales material.

Ideas that don’t cost the earth include:

• Directory listings like Yellow Pages, Thomson, Chamber of Commerce, local area website listings etc
• Home made PR – you can write to your local press with a newsworthy item like the opening of a new shop, interesting insights into your area of business, a niche product or offering. This can be a good way to get free publicity.
• Newsletters – let customers know about what’s going on in your business. The cheapest way would be to send out an email newsletter but you can always print one off and post it out.
• Create or improve your website – most customers expect a website these days, often more than they expect a brochure.

To some extent, you have to become an expert outside your field of knowledge or experience when running a business. You’ll need to look at other skills, like marketing, finance, legal, HR etc.

If you’ve come from working for a reasonable sized organisation, you’ve probably always been able to rely on other departments for these skills before.

Tip: You can’t send marketing messages by email to customers who’ve opted out of uses of receiving direct marketing.

Tip: For guidance on complying with the Data Protection Act and for a full copy visit
www.informationcommissioner.gov.uk

There are currently no comments on this article